Shipping & Delivery Policy

At Fruitify, every order is prepared fresh and delivered with care across Dubai.

Delivery Areas

We currently deliver across Dubai, UAE. Delivery fees may vary by location and will be shown at checkout.

Same-Day & Express Delivery

Same-day and express delivery are available for eligible orders, depending on product availability, location and available delivery slots.

We recommend ordering early, especially on weekends, public holidays and peak gifting days.

Delivery Date & Time

Customers can select an available delivery date and time slot at checkout.

We always aim to deliver within the selected slot, but exact delivery times may vary due to traffic, building access, weather or other circumstances beyond our control.

Delivery Information

Please provide the correct recipient name, phone number, full address, building/villa number and any access instructions.

Fruitify is not responsible for delays caused by incorrect or incomplete delivery details.

Fresh & Perishable Products

Our fruits, flowers and fresh products are prepared as close to delivery time as possible.

Once delivered, products should be collected promptly and stored correctly. Fruitify cannot be responsible for deterioration caused by heat, delayed collection or improper storage after successful delivery.

Seasonal Substitutions

Fruit and flowers are seasonal. If an item is unavailable, we may replace it with a similar item of equal or greater value while keeping the overall look and quality of the arrangement as close as possible to the product shown.

Order Changes

Please contact us as soon as possible for changes to the delivery address, date, time or gift message.

Changes may not be possible once an order has been prepared or dispatched.

Delivery Delays

Delays may occasionally occur due to traffic, weather, road closures, building restrictions, high demand or other unforeseen circumstances.

During peak occasions such as Valentine's Day, Mother's Day, Ramadan, Eid and Christmas, delivery windows may be wider than usual.

Damaged or Missing Items

If your order arrives damaged or with an item missing, please contact us within 24 hours of delivery with your order number and clear photos.

Our team will review the issue and provide an appropriate resolution.

Corporate & Bulk Orders

Corporate and bulk orders may require additional preparation time and separate delivery arrangements. Please contact us in advance for large or multi-location orders.

Contact Us

For delivery support, please contact:

Fruitify General Trading LLC
Dubai, UAE
Email: hello@fruitifyae.com
WhatsApp / Phone: +971 58 587 4041